FAQ

FREQUENTLY ASKED QUESTIONS

Do you sell patches, hats, charms, or hat chains separately?
No—we do not sell any items individually. All patches, charms, hats, and accessories are part of our custom-designed pieces only. Every item is curated to create the full Dust to Dock look—intentional, unique, and made just for you.

How do I order a custom hat?
We offer two easy ways to order your one-of-a-kind patch hat:

Option 1: Need Help Designing? (Preferred)
📩 DM us on Instagram or TikTok to get started

This is the best way to order! We’ll work with you one-on-one to bring your vision to life.

  • Tell us your vibe (desert, river, girly, bold, beachy, etc.)
  • Send inspo pics if you have them
  • We’ll suggest patches, layouts, and hat options
  • You’ll receive preview ideas so you can actually see your hat before it’s made

✅ Once you love it, we’ll confirm details, pricing, and shipping before starting your custom piece.

This option ensures we have everything in stock and helps you feel 100% confident in your design.

Option 2: Know Exactly What You Want?
📝 Order directly on our website

At checkout, leave your selections in the “Order Special Instructions” box:

  • List your patch number(s), hat color, and (if adding) chain + charm number(s)
  • Be specific if patches come in multiple colors
  • Double-check everything—we create your hat exactly as written
  • DO NOT JUST ADD PATCHES OR HATS TO YOUR CART- you don't need to pay for them and WON'T be refunded! All you need to have in your hat is your desired hat package.

✨ Then sit back and wait for your custom hat—made just for you!


What are the custom hat options?
Choose your patch level:

🟤 The Pit Stop – 1 bold patch (simple & clean)
🤠 Half Throttle – 2–3 patches (a little extra flair)
🏁 The Dirt & Decked – 4–5 patches (fully styled look)
🚤 The Full Send – No limits—go all out and make it yours

Hat Chains:

  • 1 chain + 1 charm → $5
  • 1 chain + 2–4 charms → $8
  • Additional charms → +$3 each

How do I order a custom charm necklace?
Just like our hats, there are two ways to order:

Option 1: Need Help Designing? (Preferred)
📩 DM us on Instagram or TikTok

We’ll help you build your necklace step-by-step:

  • Choose your charms
  • Decide placement
  • Preview layout ideas before it’s made

✅ Once approved, we confirm everything and start your piece.

Option 2: Know Exactly What You Want?
📝 Order through our website

  • List your charm numbers (in order from left to right) in the “Order Special Instructions” box
  • Double-check your numbers—we follow them exactly
  • DO NOT JUST ADD CHARMS TO YOUR CART- you don't need to pay for them and WON'T be refunded! All you need to have in your hat is your desired charm package.

✨ Your custom necklace will be created just for you!


Can I get help designing my order?
Yes!! This is our favorite part 💖

We offer personalized design help to make sure your piece is perfect:

  • DM us on Instagram, Facebook, or TikTok
  • Send inspo pics or describe your vibe
  • Get recommendations on patch/charm combos
  • Ask for placement advice

✨ Want extra help? We can even set up a custom Zoom call to design your piece together in real time.

How long does it take to receive my order?
All items are handmade and custom-designed, so processing times may vary depending on order volume. We always do our best to complete and ship your order as quickly as possible.

Important Notes About Custom Orders

  • Patches in photos may appear different in size than in real life
  • Layering thicker patches under thinner ones may show through
  • Slight variations in placement, stitching, or materials are normal and part of the handmade process

Hat Care Instructions

  • Do not machine wash or submerge
  • Spot clean only with a damp cloth
  • Keep away from excessive moisture and direct sunlight
  • Store in a cool, dry place

Necklace Care Instructions

  • Not waterproof or tarnish-proof
  • Avoid water, perfumes, lotions, and oils
  • Store in a dry place when not in use
  • Remove before sleeping or swimming

Tarnishing over time is normal and not eligible for refunds or replacements.


Refunds, Returns & Cancellations
All items are made-to-order, so all sales are final.

  • No refunds, returns, or exchanges unless there is an issue
  • Contact us within 24 hours of delivery if there is a problem
  • No refunds will be given for incorrect patch/charm numbers submitted at checkout

If we reach out regarding your order and do not receive a response within 7 days, your order will be canceled.

How can I stay updated on new drops?
Follow us on Instagram and join our email list to be the first to know about new releases, restocks, and exclusive drops 🤍